14x Privacy Policy — User Data Protection
Your privacy is our priority. This policy explains how 14x collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. Please read it carefully before using our services.
Information We Collect from You
When you register or use the 14x platform, we collect several types of information to ensure our services run smoothly, securely, and are tailored to you. The information collected falls into several main categories.
Full name, email address, phone number, date of birth, and password at registration. This information is required to verify your identity and ensure secure access to your 14x account at all times.
Deposit and withdrawal transaction details in MYR, including payment methods used such as FPX and e-wallets. Full card numbers are not stored by 14x and are processed through licensed, secure payment processors.
IP address, device type, operating system, browser type, and language settings. This data helps us detect suspicious activity and ensure the platform functions correctly across all mobile devices.
Records of in-platform activity such as games played, bets placed, session duration, and navigation history. This data is used to improve the user experience and deliver more relevant recommendations.
How We Use Your Information
Information collected by 14x is used solely for legitimate and specific purposes. We will not use your data for anything beyond what is stated in this policy without first obtaining your consent.
- Processing registrations and securely verifying user identities
- Processing MYR deposits, withdrawals, and financial transactions
- Providing responsive and effective customer support
- Sending important notifications related to your account and transactions
- Detecting and preventing fraud and suspicious activity
- Continuously improving platform performance and user experience
- Complying with applicable legal and regulatory requirements in Malaysia
- Sending promotional information where you have given your consent
You may withdraw your consent to receive promotional communications at any time by contacting the 14x support team at [email protected]. Withdrawing consent will not affect any data processing that has already taken place.
Cookies & Tracking Technology Usage
14x uses cookies and similar tracking technologies to enhance your browsing experience on our platform. Cookies are small text files stored in your browser that help us recognise you on return visits.
We use three types of cookies. The first are essential cookies, required for core platform functions such as login authentication and session security. The second are analytics cookies, which help us understand how users interact with the platform so we can make improvements. The third are preference cookies, which store your settings such as language and display preferences.
You can manage your cookie preferences through your web browser at any time. However, disabling certain cookies may affect the functionality of some parts of the 14x platform. We recommend allowing necessary cookies to ensure the best experience while using our platform.
Data Storage, Security & Sharing
Your data is stored on secure servers protected by high-level encryption. 14x retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once an account is closed, data will be deleted within a reasonable timeframe unless a longer retention period is legally required.
All data is transmitted via encrypted SSL protocols. We use two-factor authentication, real-time activity monitoring, and strict access controls to protect your information. The 14x security team continuously monitors the platform to detect any threats or unauthorised access attempts.
14x does not sell, rent, or share your personal information with third parties for marketing purposes. Data may be shared with licensed payment processors, technical service providers, and law enforcement authorities only when required by law. All third parties involved are bound by strict confidentiality agreements.
In the event of a data breach that may affect your rights and freedoms, 14x will notify you within a reasonable timeframe via your registered email. We will also take immediate steps to contain the impact of the breach and prevent similar incidents from occurring in the future.
Your Rights as a User of Our Platform
As a 14x user, you have certain rights regarding your personal data. We respect these rights and are committed to helping you exercise them easily and without unnecessary friction.
You have the right to request a copy of the personal information we hold about you at any time. Requests can be made via our support email.
If you find that the information we hold about you is inaccurate or out of date, you can request a correction through your account settings or by reaching out to our support team.
You may request the deletion of your account and personal data. Requests will be processed subject to any applicable legal retention requirements.
To exercise any of the above rights, please submit a written request to the 14x support team at [email protected], stating the type of request and your account details. We will process your request within 14 business days.
Policy Changes & How to Contact Us
14x reserves the right to amend or update this privacy policy at any time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you via your registered email or an in-platform notification at least 14 days before they take effect.
The latest version of this privacy policy will always be available on this page with a clearly displayed update date. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of the platform after any changes are published will be considered acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this privacy policy or how 14x handles your personal data, please do not hesitate to contact us. Our team is ready to help you understand your rights and ensure your data is always managed responsibly and in accordance with the law.
- [email protected]
- Response within 14 business days
- FAQs available for quick reference
Your Privacy, Our Priority
At 14x, your trust comes first. Create an account today and enjoy a safe, secure Sports Betting, casino, and poker platform built for Malaysian players.